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Terms & Conditions

Terms & Conditions of Sale

Delivery

To qualify for FREE Delivery you must spend over £29.99 (including VAT)

For any orders under £29.99 a delivery/handling fee will be applied to your account of £4.95 for deliveries in England, Scotland and Wales.

We make every effort to ensure orders are with you within 48hrs of your order being placed.

Kinderbase.com distribute all parcels via Interlink Express and their sister company DPD. Further Terms and Conditions of delivery can be found by clicking below:

DPD Delivery Terms and Conditions

Returns & Shortages

Customers must contact Kinderbase.com within 7 days of delivery to obtain authorisation to return any goods. Goods returned by the customer without prior authorisation will not be credited. Short deliveries (items not received) must be reported within 24 hours of signing for your order, responsibility for goods passes to customer at the point of signing for your order therefore we only allow a 24 hour window in which to report shortages.

Kinderbase.com reserves the right to charge a customer up to 20% of the full price to cover any collection or re-stocking costs it may incur as a result of customer ordering error. Customers must return all products unused and in their original packaging or boxing, which also must include any manuals, software or accessories supplied with the products.

Any item with tamper seals can only be returned if the original packaging is un-opened and the seals are intact. Failure to follow these guidelines may invalidate your claim.

Kinderbase.com cannot accept returns on bespoke customer items and other items that are "made to order" unless they are faulty.

Acceptance of order

The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced on our website. If the correct price of the goods is higher than the price stated on our website, we will contact you to tell you, and to ask you for your instructions. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the goods to you at the incorrect lower price.

Your right to cancel

You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery. If your order has been processed, we may not be able to stop the delivery of the goods, however, you will not have to pay for any goods and any amounts you have been charged will be repaid to you by your original payment method within thirty days. If you have not notified us, before delivery takes place, that you wish to cancel your order, (see contact us on our home page), then return postage will be at your cost.

Copyright & Trademarks

All Site design, text and graphics are the copyright of Kinderbase.com. ALL RIGHTS RESERVED.


Specifications, Colours, Weights & Sizes

We reserve the right to alter specifications without prior notice. All sizes and weights are given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices.
A name given to a product is not necessarily representative of the colour - for example Steel Blue is actually red if you have a specific requirement or are unsure as to the exact colour please e-mail us for assistance before purchasing.
Wood is a natural product and therefore will carry minor imperfections and characteristics such as grain and colour variation and knots these characteristics are not classed as a manufacturing fault. Manufacturers normally different grades of wood for items such as cots or cot beds and therefore the finish can appear differently. Words such as “antique pine ” may not mean that the wood is “antique” wood, therefore if you have a specific requirement please e-mail us before purchasing
Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.


Prices

The prices payable for goods are inclusive of UK VAT, but exclusive of local taxes, import duties and clearances. You acknowledge and agree that Kinderbase.com has no liability to you in respect of any such taxes including VAT, duties or clearances which may become payable, after the goods have been placed at your disposal at our premises in the UK.